Dandong Tongda Science and Technology Co., Ltd. is a leading manufacturer specializing in X-ray analysis and non-destructive testing instruments. As a national high-tech enterprise, we are committed to delivering precision and innovation through products like our TD-series X-ray diffractometers and automatic sample changers. With a strong focus on automation, reliability, and comprehensive customer support, we provide end-to-end solutions for sectors including materials science, industrial production, and environmental monitoring. Our dedicated service ensures that clients worldwide achieve greater efficiency and accuracy in their analytical processes.Beyond our cutting-edge product portfolio, we offer a complete customer service ecosystem spanning pre-sales, during-sales, and after-sales support.

Customer Service Philosophy
Dandong Tongda Science and Technology Co., Ltd. adheres to a customer service philosophy centered on "addressing customer needs as the starting point," continuously strengthening the customer service system. Our services go beyond the traditional concept of reactive support for troubleshooting. From planning and design to implementation and operation, we provide systematic, rational, efficient, and end-to-end services to help users master and leverage new products and technologies. This comprehensive approach aims to enhance the practical value of our products, improve user productivity, and elevate their service standards.

Customer Service System
To deliver high-quality services to users, Tongda Science and Technology treats service as one of its most important offerings. We have established a complete and scientific service management framework, striving to achieve professional, diversified, and layered services. We provide long-term and comprehensive technical support and services, including technical consultations, project implementation, and professional training. Customer service spans the entire process, covering pre-sales, during-sales, and after-sales stages.

Pre-sales services include:

Business Consultations: Customers can quickly access assistance from our business associates via customer service hotlines, email, fax, or website messages, enabling them to learn about our business scope in the shortest possible time.

Technical Consultations: We provide dedicated technical consultation services through hotlines, email, and website message responses, addressing technical inquiries and facilitating technical communication with customers.

Product Solutions: Through multiple communications with customers, we gain insights into their current situation and needs. Based on their specific circumstances, we assist in determining the most suitable products and models.

During-Sales Services Include:

Professional Training: Providing product-related professional training is essential for project initiation, order finalization, implementation, and usage. Recognizing the importance of such training, our company has established a comprehensive training system covering pre-sales, during-sales, and after-sales stages.

On-site Intensive Training: Once the product arrives at the site, we conduct centralized training tailored to specific usage requirements and technical features. This ensures customers systematically grasp the product’s principles, configuration, and operation, enabling them to master daily use and handling of the product.

After-Sales Services Include:

Product Maintenance: We respond to customer maintenance requests through multiple channels (customer service hotline, email, fax, website messages) and provide optimal solutions. After troubleshooting, our maintenance personnel analyze the results and deliver a fault report.

Quality Assurance: The equipment warranty period begins from the date of successful instrument acceptance and delivery to the buyer. The seller provides a one-year warranty on the equipment and lifelong free technical support.

Upgrade Services: We offer lifelong free software upgrades for the product. If changes in user requirements necessitate modifications, our company will charge a discounted fee for such services.

Service Response Methods
We respond promptly to customer service requests through the following channels:

Customer Service Hotline: +86-415-6123805

Email: firefly@tongdatek.com

 Product Training

Training Participants:
Dandong Tongda Science and Technology Co., Ltd. provides training for technical personnel designated by units or individuals who purchase our products, including product administrators and daily operators.

Training Arrangements:
We offer free technical training based on user needs. The training covers equipment installation, debugging, detailed explanation of control system circuit diagrams, maintenance techniques for high-voltage generators and X-ray tubes, and other relevant technical issues. After training, if the buyer encounters operational difficulties, the seller will provide free technical support at any time to ensure the normal operation of the instrument and equipment.

Official Website https://www.tongdaxrd.com/

Product Details https://www.tongdaxrd.com/products